1. Liability and Legal Risk

Having untrained school personnel perform roadside assistance exposes the institution to significant legal liability. If an employee is injured while providing assistance or if their actions inadvertently cause vehicle damage or mechanical failure, the university could face costly lawsuits. Liability concerns extend to any student or staff member who might experience harm as a result of improper roadside service. Professional roadside assistance providers carry insurance and assume liability, protecting the institution from legal exposure.

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2. Lack of Proper Training and Equipment

School personnel are typically not trained in vehicle roadside assistance procedures, which increases the risk of mistakes and accidents. For example, incorrect jump-starting can cause electrical damage or even battery explosions, while improper tire changes could lead to injury. Professional roadside technicians have the necessary training, specialized tools, and safety equipment to perform these tasks correctly and efficiently.

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3. Safety Risks to Staff and Students

Providing roadside assistance often requires working in potentially dangerous locations, such as campus parking lots, roadways, or isolated areas. This puts school personnel at risk of being struck by passing vehicles, facing unsafe encounters, or sustaining injuries from lifting heavy objects or handling mechanical failures. Professional roadside assistance providers are trained to navigate these risks safely, using high-visibility gear, safety protocols, and proper procedures to minimize danger.

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4. Inefficient Use of Institutional Resources

Assigning school personnel to roadside assistance duties takes time away from their primary responsibilities, such as campus security, student services, or facility management. Instead of using valuable staff resources for mechanical tasks, institutions should focus on core educational and operational functions while outsourcing roadside assistance to dedicated service providers.

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5. Campus Rescue® is a better alternative

Campus Rescue®, supported by Allstate Roadside, provides 24/7/365 nationwide service specifically designed for higher education institutions. Campus Rescue® ensures students and staff receive reliable, fast, and safe assistance without burdening campus personnel. Partnering with an established roadside assistance provider enhances campus safety, reduces liability, and allows institutions to focus on their educational mission while ensuring vehicle-related incidents are handled professionally.